双十一临近，很多店辅团队开始加班事宜，以便在活动时间内能更好的服务用户。以下这类话术如在催付款，在缺货，与买家议价，推荐用户使用其它物流等方面，跨境谷予以提供，希望能帮助到卖家小伙伴。
1、未付款催付
Dear friend :
We have got your order of XXXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks !
Best Regards
译文：
我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！
2、买家议价
Dear friend :
Thank you for taking interests in our item. I’m afraid we can't offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!
译文：
感谢您对我们产品的兴趣，但很抱歉我们不能给您更低的议价。事实上，我们的上市价格是经过精心计算的且合理的，它已经让我的利润有限。但如果您一个订单购买超过XXXX件，我们将给你XXX %的折扣。有任何问题请联系我。谢谢！
3、 买家议价 ---大量订单询价
Dear friend :
Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXX USD/piece with free shipping. I look forward to your reply. Regards !
译文：
感谢您的询问，我们很诚挚的希望跟您做生意。一个样品的运费需要XXXX美元，如果您一个订单订XXX件产品，我们可以为您提供批量价格XXXX美元/件。期待着您的答复。谢谢。
4、用户付款后，表示对用户的感谢并告示发货时间和物流
Dear :
1.Thank you very much for your order to us.
2.Your package will be sent out in XXX days.
3.As you demand,we will send the package XXX , you can get the package in XXX days.
4.We have too much interesting items in my store,do you need any other things? We can provide the better price for you.
If you have any other question,please tell me freely.
译文：
感谢你在我们店下单，你的包裹我们会在XXX天内发出，我们采用XXX物流方式，你会在XXX天收到货。我们店其它款式的产品也很多，请问您还需要其它的吗？我们会给您更优惠价。假如您有任何问题，都可以马上联系我们。
5、断货
Dear friend :
We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXX?? ?.If there's anything I can help with, please feel free to contact us. Thanks !
译文：
真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。以下链接提供的产品也很不错XXXXXXXX ，您可以看看。有什么我可以帮忙的，请随时与我们联系。谢谢！
6、物流遇到问题
Dear :
Thank you for your inquiry; I am happy to contact you.
We would like to confirm that we sent the package on 11 Nov, 2017. However, we were informed package did not arrive due to shipping problems with the delivery company. We have re-sent your order by EMS; the new tracking number is: XXX. It usually takes 7 days to arrive to your destination. We are very sorry for the inconvenience. Thank you for your patience.
If you have any further questions, please feel free to contact me.
译文：
亲爱的:
感谢您的查询;我很高兴与您联系。
我们想确认我们发送的包上11月11日，2017年。不过由于运输问题，快递公司告知我们包裹没有到达，我们已经通过EMS重新发货，新的跟踪号码是：XXX。正常需情况下需要7天到达你的目的地。我们很抱歉给您带来不便。谢您的耐心等待。
如果您有任何问题，请随时与我联系。
7、客户投诉产品质量有问题
Dear friend :
I am very sorry to hear about that. Since I did carefully check the order and the product quality to make sure everything was in good condition before shipping it out.Even so,but I'm still very sorry for the inconvenience this has brought you. Return two dollars or get five dollars unrestricted coupon ,how do you think that ?You can tell me your choice.Thanks for your understanding.
译文：
很抱歉听到发给您的质量有问题，我在发货时再三确定了质量没有问题才给您发货的。即使如此，我仍旧因为带给您的不便深表歉意。我退还您2美金或给您一张5美金不受限制的优惠券，你觉得如何？您可以把选择告诉我。感谢您的谅解。
8、订单完成买家收到货表示感谢
Dear friend :
I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future. Thanks!
译文：
我很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来与您做更多的生意。
